Uploading issues / Website not up

[drider]

Hello

I have recently built a website in notepad/frontpage for the user that has www.theimaginationpictures.com registered with you. After finishing the website, I first tried uploading it via Frontpage 2003. I noticed your list of software for which you have upload directions is quite outdated, some of the links to the programs don't even work. The recommendation in that list is for Frontpage 2002, which I simply can't get my hands on.

After trying Frontpage and failing, I tried pretty much every other piece of software on your list, but each and every one of them gave me the "no connection" error. I have checked all the details and they are all correct, but I still couldn't manage to upload it.

So I decided to upload the files via your File Manager Utility, and now all the files are on the ftp server both under public_html/ and www/. However, the website will not load, no matter what browser I try. It's like the website doesn't even exist.

I've submitted a ticket two days ago, market the proprity as high (because the website needs to be up by Thursday), but it seems that your 24 hour response time isn't quite 24 hour, since I still haven't received a reply.

If you could let me know what it is that I'm doing wrong or what the problem is it would be much appreciated.

Thank you